JustHost Review

I had a tech problem that was solved within minutes. I had a plugin problem that showed errors, preventing me from getting into my WordPress blog. There were other issues he saw corrected. I am very appreciative of the representative knowledge and courteous attitude in resolving my tech problem.

Longtime customer here. JustHost tech support has always been prompt and professional at resolving issues. Today, they resolved my problem in just a minute. Last year, the same. A couple of years ago, I accidentally deleted my entire website and the tech support guy got it back for me -- I went from panic to phew! in just half an hour. These guys are the best!

They refuse to produce VAT invoices. This appears to be in contravention of UK law, and they don't seem to mind - their excuse is that their systems can't cope with, so they just don't bother. As their is no VAT invoice, VAT can't be reclaimed, so in effect for business users that can reclaim VAT, their prices are 20% higher than they say they are.

Dreadful service, do yourself a favour and avoid!

I've been with Justhost over 15 years, and they used to be brilliant. Recently, all our business emails stopped functioning, unknown to me, my clients were not receiving my emails and thought I was ignoring them. I lost thousands of pounds in lost business, and some clients took their business elsewhere.For a long while, customers with Gmail accounts were not receiving my emails, which caused a headache, and I put it down to going into spam, but it turns out they just never received them at all.Having contact support through webchat, I was informed it was my SPF records and that they have fixed them and to wait 48 hours to propagate, all will be fine which it wasn't, all in all I spent almost 12 hours on and off to approx 10 members off support who had me answer the same questions over and over, giving the same cut and paste answers and that they have just changed my SPF records and give it another 48 hours.When I try and explain this is fourth time time they have done this, you get an answer such as "Glad we could help, please answer our questionnaire." and chat ended.I rang their support line in the US which is directed to the Philippines which cost me £60.00 for 20 minutes but found the same old I have just updated your SPF records and wait 48 hours, they don't care my business was being seriously affected.At the end of my tether, I paid a local IT company to look at my settings, and within 2 minutes, they explained that my emails were being routed incorrectly, they sorted it out within 1 minute and were shocked at how incompetent Justhost support are.Justhost Support haven't a clue what they are doing and all ten or more people I spoke to told me lies rather than admit they don't know what they are doing, The whole ordeal was extremely stressful and I am certain this bunch of lying, incompetent novices would still have me on the merry-go-round from Hell!I am in the process of having my website and emails transferred to the local company that helped me out and I strongly advise anyone reading this look elsewhere. I hope this company goes bust for all the damage they have caused my company and for the blatant disregard they have shown.Please avoid this company like the plague. They are cheap for a reason.Reading other reviews, I will make sure they are not able to take funds from my account come renual date.What a shambles

The support team was very informative with insights about the issues we were having and once we determined how we wanted to process, extremely helpful with assisting us to resolve.

The customer service person, who I had to ask to just SLOW her speech so I could understand her....actually was very competent. I've been on JustHost for many years and was having difficulty altering my website; turns out, the changes WERE going through. Chrome was the problem; once I emptied my images in cache, I could see the changes went through. JustHost is reasonably priced and I have been very happy using WEEBLY, a free add-on. I made my own website, and it has successfully helped people find my services for many years.

Looks like it's time to change having been with JustHost for many years. The servers are slow, so many timeouts / bad gateways. The Live Chat function is hit or miss. You can't buy or host .co.uk domains through them either. They advertise WordPress Live Chat but it doesn't exist (much preferred Weebly). They need to either evolve or disappear, so many competitors in this space now.