IPOWER Review

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User reviews (28)

IPOWER offers a comprehensive range of web hosting solutions for individuals and businesses of all sizes. From shared hosting and VPS to dedicated servers and reseller hosting, they provide the perfect platform to build your online presence. Enjoy features like a free domain name, Content Delivery Network (CDN), 24/7 customer support, and a 99.9% uptime guarantee. IPOWER's user-friendly control panel and extensive documentation make it easy to manage your website, while their competitive pricing plans fit any budget.


About IPOWER:
Owner/CEO:
Ed McLaughlin
Established:
2001
Phone:
+1 888-416-4869
Address:
1000 East 9th Street, Suite 300, Cleveland, OH 44114, USA
Servers Locations:
  • Sydney
    Sydney
  • London
    London
  • Mumbai
    Mumbai
  • Singapore
    Singapore
  • New York (New York City)
    New York (New York City)
  • Texas (Dallas)
    Texas (Dallas)
  • Illinois (Chicago)
    Illinois (Chicago)
  • Show all
Servers Locations: 10
  • Sydney
    Sydney
  • London
    London
  • Mumbai
    Mumbai
  • Singapore
    Singapore
  • New York (New York City)
    New York (New York City)
  • Texas (Dallas)
    Texas (Dallas)
  • Illinois (Chicago)
    Illinois (Chicago)
  • Virginia (Ashburn)
    Virginia (Ashburn)
  • Florida (Miami)
    Florida (Miami)
  • California
    California
Customer Support: 5
English
Website: English
All languages (5)
English
Support: English
All languages (5)
Live chat
United States
United States Accepted
3.9/5
Good Hosting Provider
by BestHostAdviceTips
Features: Good
Reliability: Trustworthy
User Friendly: Excellent
Support: Excellent
Price: Affordable
Promotion: Good discount
Other Factors: Good
Marry Rose
Author: Marry Rose Last updated: 07 December 2023

Review IPOWER 2024

iPower is a web hosting company that offers a variety of services catering to individuals, small businesses, and resellers. Here’s a review based on the information available:

Setup Hosting: iPower provides a well-rounded suite of web hosting tools. They offer Unix-based hosting, though Windows systems are available in some packages. They have three shared hosting packages that provide everything you need to get started quickly and easily. The Pro plan offers unlimited disk space, unlimited monthly data transfers, unlimited domains, and 2,500 email accounts.

Customer Support: iPower offers phone, email, live chat, and other support options. However, there have been some complaints about the technical support team’s knowledge. While problems don’t occur often, they can take longer than expected to resolve, especially for more complex issues.

Payment: iPower offers reasonable pricing. The basic Starter plan starts at $3.99 per month with a one-year commitment. The Pro plan starts at $12.95 per month with an annual commitment. However, the Starter Plan lacks value as it offers only 5GB of disk space, 250GB of monthly data transfers, one domain, and a single email account. 

IPOWER

IPOWER offers a comprehensive range of web hosting solutions for individuals and businesses of all sizes. From shared hosting and VPS to dedicated servers and reseller hosting, they provide the perfect platform to build your online presence. Enjoy features like a free domain name, Content Delivery Network (CDN), 24/7 customer support, and a 99.9% uptime guarantee. IPOWER's user-friendly control panel and extensive documentation make it easy to manage your website, while their competitive pricing plans fit any budget.

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IPOWER's rating: Good hosting provider

We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.

Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.

Parameters Score Why did we give this score?
Features 4 Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. IPOWER's feature is excellent. It provides a high level of value to the user and is easy to use and effective.
Reliability 4.2 Mostly credible - IPOWER consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints.
User Friendly 4.1 Excellent - Extremely Easy to Use: IPOWER is incredibly easy to navigate and use. Users will find it effortlessly to find the information they need or complete tasks.
Support 4.5 Excellent - The support service is excellent. There is a comprehensive user manual and FAQ page. The helpdesk is very responsive and helpful. The support time is very fast and there is live chat with customers. The service supports multiple languages and provides excellent customer service.
Price 3.6 Affordable - The pricing of IPOWER is affordable. It is slightly lower than the average prices of similar services, and there is some flexibility in the price list.
Promotion 4 Good discount - IPOWER offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing.
Other Factors 3.2 Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high

Pros and Cons

Here are the pros and cons of using IPOWER as your hosting platform.

Positives

  • IPOWER offers shared hosting, VPS hosting, dedicated hosting, reseller hosting, and more, catering to diverse needs.
  • Plans are affordable, especially with introductory discounts and promotions.
  • Free domain name.
  • Content Delivery Network (CDN): Improves website loading speed and performance globally.
  • User-friendly control panel: Easy to manage website settings and resources.
  • Extensive documentation and tutorials: Provides helpful guides for beginners and advanced users.
  • 24/7 customer support: Offers phone, live chat, and email support for troubleshooting issues.
  • 99.9% uptime guarantee: Ensures website is accessible to visitors most of the time.
  • Good track record for uptime and performance: Provides reliable service with minimal downtime.
  • Free SSL certificate: Encrypts website data and protects user information.
  • Money-back guarantee: Offers a safety net for dissatisfied customers.

Negatives

  • Limited data center locations.
  • Compared to some competitors, IPOWER lacks website staging, malware scanning, and other advanced tools.
  • While some praise the support, others report slow response times and unhelpful interactions.
  • Hidden fees: Some features, like domain privacy, incur additional costs not readily apparent.
  • Upselling pressure: Customers may experience pressure to upgrade to more expensive plans.
  • Limited promotional transparency.

Interesting facts

Money-back guarantee
Free domain name for a year
Content Delivery Network (CDN) included
Custom WordPress themes
24/7 customer support
99.9% uptime guarantee
Domain registration
Performance needs: strong uptime and CDN make it a good choice for websites requiring high availability and speed.
Promotional offers: Attractive discounts and freebies can significantly influence customer choice.

Overall, iPower is seen as a middle ground between cheap and expensive web services. It’s a dependable and budget-friendly hosting option, but it lacks some of the advanced features found in top-tier services. They have been trying to revamp their services to handle customer complaints and keep pace with their competitors.

Latest user reviews

Jeremy Epstein
• 1 weeks ago
Their customer service is beyond terrible.I'm trying to transfer one of my domains to someone else. First time I tried this, a few months ago, I couldn't get an auth-code generated. The chat help people told me to try a different email address.... which locked my account. So now I'm trying again. Tried the automated system; it doesn't do anything. The person (?) says it can take 4 hours to get the auth-code (which is crazy). Oh, and they asked me to verify using a magic question which isn't even on their pulldown list!So no, my problem isn't solved...
Faycal Bouguir
• 3 weeks ago
The worst technical support. Most of them don't know what they doing. They mess things up and create more problems that you try then fix with another customer service agent. They are very unprofessional. I don't recommend them at all.
Ron Alkalay
• 1 months ago
Terrible customer service (only on chat and slow responding), high prices, terrible to work with STAY AWAY!
Tim Leu
• 3 months ago
Last month, before leaving iPower & going to InMotionHosting, I verified with iPower billing that none of my domains or my hosting account is set to auto-renew. Today, an automatic payment for a domain, which was set to manual renewal, was removed from my account. It's just plain thievery. I'll be contacting the FTC, FCC and the Arizona General Attorney's Office. I'll also be filing a small claims case in my state against them.
Antonin Vrabec
• 3 months ago
Ipower customer service is the worst. My domain was shut down after 20 years. No explanation why. The verification process is not working. When I try to get help, the only option is live chat. NOBODY knows what they are doing, and there is nothing you can do about it. I have been paying for my email service since 2004, now they shut it down and until the verification process is complete, which is taking over 20 days now, I have no access to my inbox. This is how a customer for 20 years is being treated.
Kit
• 3 months ago
If I could give this company no stars I would!20 years ago, I chose iPower for myself and my clients. They ticked all the boxes: Great customer service and tech support in the US. They we're inexpensive and resolved issues quickly, with little downtime. Slowly the life got squeezed out of iPower when EIG bought them (and many others) transferring all the positions to the Philippines. Now, in 2024, I have 2 clients left with them, having migrated everyone else to other hosts. AND as soon as I can they will be migrated away too. You might ask, What makes iPower so bad?• ZERO customer service (all bot driven)• Out-of-date servers• Gas lighting customers into thinking the issue user-based (it's not)• Constant site outages• Slow FTP download and back-up• Out-of-date scripts; MySQL & php• No longer able to export files directly without paying a fee• Tech workers in the Philippines work in sweatshops. Google: "Behind the AI boom, an army of overseas workers in ‘digital sweatshops’" By Rebecca Tan and Regine Cabato (link not allowed in Trust Pilot)If you decide to go with iPower, let it be known that you were warned by an experienced Web Developer!
Merry Kogut
• 3 months ago
I wasted an hour this morning on a chat - I'm trying to get the code numbers to transfer my two domains away from ipower and to another company. There were ridiculous hoops to jump through, and I cannot find a customer service phone number anywhere. I am planning to file a variety of complaints against this company. I just want to leave and go to another company, and they are preventing me from doing so by imposing too many obstacles! Edited: This morning, ipower wanted me to fill out an online authentication form, but I was unable to do so because there was no way to close the chat window, which was in the way. I eventually closed out everything and used a different browser to fill out that form. I then logged in again, around 7 hours later, when I was no longer fuming made, and even though the chat was unbearably slow, I was able to get the codes for my two domains, which will allow me to move to another company. I cannot wait to go to another company - I'm going back to Dreamhost, which used to host two websites for me, and which has been very helpful to me over the last couple of days through emails. Their prices are right, too!
Randall Nelson
• 3 months ago
I have been a customer of iPower for over 15 years. They hosted my email, and I paid extra for them to host it on an Exchange Server. Recently they decided to stop offering the Exchange Server email. Apparently, they sent out one single email announcing the end of service. I did not see that one email - possibly my fault. But I woke up one morning with no access to email. After frustrating hours with their support chat, I figured out what happened. They offered me no ability to get a backup of my emails. Apparently on the day the stopped offering the service they deleted everything including any backups they might have had. I asked to speak to senior management, but they refused to pass my request on - at one point claiming they had no phones in the company. I understand that companies make business decisions to stop offering services. But they handled this very poorly. They should have sent out a series of emails and made sure I had the information to transition to another service. I have lost many years of email history that I count on. I will never do business with them again. Stay away.
Don Gato
• 3 months ago
Understaffed, overpriced and managed by total technical incompetents. I've used many hosting services and iPower was, by far, the worst. Claimed backups did not exist, tech people were useless and they stopped offering phone support. Finally, their pricing is now laughably high. I literally pay 10X less elsewhere.Run don't walk away from this outfit and the company that owns this and many other hosting sites.
Caren Madsen
• 3 months ago
We have used iPower since 2014. They have become hideous to deal with. Customer service used to be good and now you can get NOTHING done when there is a problem. Our site has been down for over a week because of an iPower problem they refuse to resolve or are too incompetent to resolve. NEVER use this company. You will waste time and money.

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IPOWER's Features

Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
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User reviews of IPOWER

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1.3

Rated by 28 users

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IPOWER's Coupons

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