Author:
Marry Rose
Last updated: 06 December 2023
Review Domain.com 2024
Domain.com
Domain.com is a web hosting and domain registrar company that provides a wide range of services to help businesses and individuals establish an online presence. Founded in 1998, Domain.com has a long-standing reputation for providing reliable and affordable services to its customers.
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Domain.com's rating: Good hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Hosting provider with a stable user count and no significant complaints will be given a GOOD reputation rating. Therefore, you do not need to worry when host your website on these platforms.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 4 | Good - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Domain.com's feature is excellent. It provides a high level of value to the user and is easy to use and effective. |
| Reliability | 4.5 | Mostly credible - Domain.com consistently meets its promises and delivers on time. They have an excellent customer service record and are very responsive to customer complaints. |
| User Friendly | 3.9 | Good - Easy to Use: Domain.com is very easy to navigate and use. Users will have no trouble finding the information they need or completing tasks. |
| Support | 4 | Good - The support service is good. There is a user manual and FAQ page, and they are well-written and provide adequate information. The helpdesk is responsive and helpful. The support time is fast and there is live chat with customers. The service supports multiple languages. |
| Price | 4.1 | Very affordable - The pricing of Domain.com is extremely affordable. It is much lower than the average prices of similar services, and there is a lot of flexibility in the price list. |
| Promotion | 3.1 | Good discount - Domain.com offers frequent promotions. Their promotions are attractive and have a wide reach. There are a few bonus programs, discounted codes, or percentage discounts. They have a few conditions for receiving promotions, but their targeted audience is broad. Their rewards programs and loyalty programs are strong, and their discounts and special offers are frequent and appealing. |
| Other Factors | 3.9 | Good - The number of customers is high, and the partner reviews are mostly positive. The company's revenue is also high |
Pros and Cons
Here are the pros and cons of using Domain.com as your hosting platform.
Positives
- User-Friendly Interface: Domain.com provides a user-friendly interface for domain registration, website building, and hosting setup, making it accessible for beginners.
- Wide Range of Services: They offer a comprehensive suite of services, including domain registration, web hosting (shared and VPS), website builder tools, email hosting, SSL certificates, and more, catering to various online needs.
- Reliable Uptime: Domain.com boasts good uptime and server reliability, ensuring that hosted websites remain accessible and functional for the most part.
- Security Features: Domain.com offers security features like SSL certificates and domain privacy protection to enhance the security of websites and protect user data.
Negatives
- Pricing Structure: Some users might find Domain.com's pricing slightly higher compared to other domain and hosting providers, especially concerning renewal fees and additional add-ons.
- Limited Advanced Features: While offering a wide range of services, Domain.com might lack some advanced features or customization options that specialized hosting providers might offer.
- Support Responsiveness: Customer support at Domain.com might have occasional delays in response times or limitations in providing in-depth technical assistance for complex issues.
- Add-On Costs: Additional features or add-ons might come with extra costs, potentially increasing the overall expenses for users.
- Promotional Offers: The frequency and depth of promotional offers might be limited compared to other competitors, potentially reducing the attractiveness of cost savings for some customers.
Interesting facts
Services: The company offers a wide range of services, including domain registration, web hosting (shared and VPS), website builder tools, email hosting, SSL certificates, and other online marketing solutions.
Security Features: Domain.com emphasizes security by offering SSL certificates and domain privacy protection to enhance the security and privacy of websites and user data.
They have over 2 million customers worldwide.
They have been recognized for their excellent customer service by Stevie Awards, Inc.
They are committed to sustainability and have implemented a number of green initiatives.
Latest user reviews
I reserved a domain over one month ago, after seeing ads for this website. That was where my problems started. I've been trying to create email addresses for myself and my employees for over one month, and was continually getting an error message. Eventually, I gave in and contacted customer support. They were polite but terrifically unhelpful. They stated that multiple customers had complained about the same issue, and that their site engineers were working on it. I spoke to over 5 people about related issues and would get the same answer every time. After over a month, I've transferred my domain to another service provider (godaddy) who have been helpful in fixing this. Would not recommend.
the agent was very knowledgeable and patient with me.
I have been trying to add an additional email user to my account for the past 5 days. The functionality on their website does not work. I tried to add the user through Google Workspace but they said it has to be done through Domain.com. Live Chat initially told me it would be fixed in 2-3 days. Now they won't give me an estimate at all. I asked if they could add the user for me, but I was told no.
Terrible customer service. My website has been listed as not secure for weeks, despite purchasing and installing two separate SSL certificates. The company initially responded to my inquiries and then stopped. I can not get help via live chat or email. A customer service representative reached out in response to my review to "gather information" and disappeared. Stay away from this hosting service.
Last year, I bought a domain for $18.20 on May 13, 2023. This year, they withdrew $121.83 from my card without my permission. When I talked to customer service, they said that this was automatic renewal and we cannot refund this money. If it was a renewal, I don't understand why they withdrew $121.83 instead of $18.20 again. And they said they would not refund it. I will complain about this wherever necessary. They took my money without my permission. I want my money back.
Fast and very helpful, thanks
The representative was very helpful. I was assisted promptly and my issue was quickly resolve.
I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in.Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive.I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner.At least give me my authorization code. This isn't hard right???
I got everything i need done. Great support
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Domain.com's Features
Money Back Guarantee
Hourly Payments
Monthly Payments
Yearly Payments
Domain Purchase
API
DDOS Protection
Accepts Bitcoin
Affiliate Program
Load Balancers
WordPress Hosting
VPS Hosting
Cloud Hosting
Shared Hosting
Site Builder
Email Service
Free SSL
Backup Services
CDN Services
SEO Hosting
Unlimited Hosting
Object Storage
Streaming Services
