Author:
Marry Rose
Last updated: 18 February 2024
Review Constant Contact 2024
Constant Contact
Constant Contact is a digital marketing platform that has been serving small businesses for over 25 years. It started in 1995 with the mission to give small businesses a way to level the playing field against their larger competitors. What began as an email marketing service has grown into a comprehensive digital marketing solution with a variety of tools designed to help small businesses grow and thrive.
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Constant Contact's rating: Questionable hosting provider
We rate features of services on a scale of 1 to 5, with 1 being the lowest rating and 5 being the highest rating. e also take into account the opinions of other users when rating features. We read user reviews and feedback to get a sense of how other people are using the features and what they think of them.
Due to the many negative reviews from users, we have rated this site as
Questionable reputation. This means that the platform has a history of receiving negative feedback. We cannot that guarantee you will not experience the same issues.
| Parameters | Score | Why did we give this score? |
|---|---|---|
| Features | 2.5 | Average - We consider a number of factors when rating features, including: usefulness, ease to use, effectiveness, impact.. Constant Contact's feature is good but not great. It provides a significant amount of value to the user, but there is still room for improvement. |
| Reliability | 2.5 | Somewhat credible - Constant Contact generally meets its promises and delivers on time. They have a good customer service record and are responsive to customer complaints. |
| User Friendly | 2.5 | Average - Somewhat Easy to Use: The website is generally easy to navigate and use. Users may have some minor difficulties finding the information they need or completing tasks. |
| Support | 2.5 | Average - The support service is fair. There is a user manual and FAQ page, but they may not be comprehensive. The helpdesk may be slow to respond, but it is generally helpful. The support time may be slow, but there may be live chat with customers. The service may support multiple languages, but not all. |
| Price | 2.5 | Fair value for money - The pricing of Constant Contact is fair. It is comparable to the average prices of similar services, and there is some flexibility in the price list. |
| Promotion | 2.5 | Average coupon - Constant Contact offers occasional promotions. Their promotions are average and have a moderate reach. There are a few bonus programs, discounted codes, or percentage discounts. They have some conditions for receiving promotions, and their targeted audience is fairly broad. Their rewards programs and loyalty programs are okay, but their discounts and special offers are few and far between. |
| Other Factors | 2.5 | Average - The number of customers is moderate, and the partner reviews are mixed. The company's revenue is also moderate. |
Pros and Cons
Here are the pros and cons of using Constant Contact as your hosting platform.
Positives
- Constant Contact has a simple and user-friendly interface, making it easy to design email campaigns without needing any coding or previous email marketing experience.
- It offers a variety of online marketing-related solutions such as lead generation, CRM, and advanced email automation tools.
- It uniquely has great phone support, which is a rarity, but it’s also notoriously helpful, making Constant Contact a really good choice for beginners.
Negatives
- Constant Contact is on the expensive side, especially for businesses with large contact lists or those who plan to grow their contact list immensely.
- Constant Contact consistently falls short when it comes to automation options.
- Some users have reported that the email templates look dated.
Latest user reviews
He helped me SO much! Made this old lady look like she knows what she’s doing!! Thank you for your great customer support team!!!
Difficult to cancel account. I reside in Australia and seems that the only means to cancel, is to call them
It is impossible to cancel sub, they removed button in my account (manage plans, it was before but disappeared).There is only information contact us. You cant do this through chat because they dont have access to account. So you have to wait no body knows how long to get respond. I was trying to contact but no answer and now they will charge me for next month. Great way to do some extra money.
Chris F was OUTSTANDING!!!!The girl that does my social marketing is out sick, so I was the one having to do it! Needless to say I was experiencing a lot of troubles and Chris was so patient and very professional as well at helping me create and complete the campaign! GREAT HIRE!!!
Tyler was fantastic at resolving my isue.
Was the BEST help I ever got from ANYONE at CCTeresa was AMAZING
Jennifer from Constant Contact was so friendly and her confidence in helping me was contagious. Jennifer helped me see how to repair and change any issues as I am a newbie on this for newsletters. The help and patience froom Jennifer was so appreciated and I appreciate being able to speak to a live person for help which makes CC so phenomenal. Thank you, Jennifer, and thank you Constant Contact.
CeCe was UNBELIEVABLE PATIENT AND KNOWLEDGEABLE. I was amazed and impressed with the level of attention and patience that she had in helping me resolve my problem!!
I had a great interaction with you representative! She shared my screen and directed me on how to add a custom field in migrating our contact info to our List. Constant Contact should be proud of your staff!
I love this program! It is easy and the customer support is fantastic! I feel like I can get the results that I have always wanted but did not have the technical skills to get them! I can do this and I’m already seeing amazing results!
