123-reg Review

Eduard was great, quick and to the point. Gave me all the info I needed and sent through all the Info I needed immediately

Roxi was very helpful with good communication

Eduard helped me to renew my domain which was in danger of being lost and I was unable to get it to renew. It is a charity domain and it was very important to keep it

Helped with issue promptly. Was able to recover my domain. Very helpful services never have I had an issue with 123-reg

Eduard was prompt, precise and was able to action everything I needed from account management to technical support! Amazing.

Radu was really helpful in resolving my issue

Thanks to Roxi .. online chat was easy and and issues sorted quickly. no excuse not to get back to work now

I'm a complete novice when it comes to websites and hosting but I've muddled along with 1-2-3 for over 20 years quite happily. For some reason my site fell over today so i used the live chat. Stephen answered and resolved the issue within a matter of minutes. He was very helpful and quick. Much appreciated.

I was told last week my emails are going to spam constantly as I hadn't bought the exchange email. Not really having a choice as I am a business that works heavily on new business and cold leads, I purchased a new email. Having been promised I'd be able to continue using Gmail & the integration would take less than an hour. 5/6 hours later and 5 different calls with members of the technical support (one of which continuously sighed at me and was as rude to say "sorry is that a question" in the most sassy tone I've ever been spoken to in) I mean yes, I've literally called technical support to help me with a product I've been promised will be easy to move over to, so it would be safe to assume things I am asking would be a question. (Honestly how absurd). Finally after wasting an hour on the phone with someone much nicer but didn't have a clue how to set me up on Gmail with an Exchange account... I get put back through to Romeo who sold me the new account in the first place, only to be told he can't set up the account either. I raised a ticket right away about the rude staff member and about the issue as a whole... still a week later nothing. Really let down and really disappointed.

UPDATE 27/04/24. The "office of the ceo's" Emma has replied, and guess what? "As much as we would like to help and gain back this domain, I am sorry to let you know that it is not something we can do as it is now registered with a different provider." THEY THINK IF THEY IGNORE IT IT WILL GO AWAY. Fact: it is absolutely unquestionably not owned by a third party. They still own it, albeit their parent company. They have offered me alternative domain names, free for a year. But the only domain i can use is the one that is on all my stationary, promotional stuff, tools, branded accessories etc etc. I will continue to spread the truth about these common thieves.For several years I have paid 123-reg for my domain name. They contact me regularly and often re my account. I stopped receiving emails on 11/02/24. Then my online shop went down. I discovered that a payment failed in February (I changed debit card) and that my domain name was subsequently sold on. But, the current owner is godaddy who owns 123. They are asking 2k to get my name back. I have received no email from 123 since February 11th and have asked them to provide proof as they say they advised about my domain and it would be sold. A quote from them: "As no renewal has been made, the domain expired, entered the auction phase where it was been purchased by another person, and therefore it can no longer be recovered." This is a lie, as the other person is in fact them, godaddy is the auction site, and they are the ones who are selling. Unless they are trying to say that they sold it in auction to godaddy who are now trying to sell it on? To me this is an obvious scam. I have subsequently received a copy of an email allegedly sent to me telling me that my billing would be attempted again. And that is the final email that 123 themselves say they sent.I have now filed a report to Action Fraud and have also submitted reports to several dailies. They must be stopped. This is blatant FRAUD.